Merchandise appreciation period

If the item you receive does not match your order, or if it is damaged or defective, please contact customer service within 7 days of receiving the item. Please provide your "Name," "Order Number," "Contact Phone Number," "Name of Item to be Returned/Exchanged," and "Reason for Return/Exchange and Photos." Upon receipt, customer service will assist you with the return process.

Pursuant to Article 19 of the Consumer Protection Act, consumers are entitled to a 7-day appreciation period starting from the date of receipt of goods, during which they may request a return and refund. The appreciation period is for your reference, viewing, appreciation, and comparison. You may inspect the goods to ensure they match the description during this period, but you should not perform any actions that may affect resale. However, minor marks caused by opening for inspection are not included (inspection is limited to opening to confirm appearance and testing functions, and does not include actual use or prolonged trial). If the appreciation period expires or the returned goods do not comply with the return guidelines, your right to return may be affected. Please ensure that the return standards are met.

Returns will not be accepted if the item is past the appreciation period or does not meet the return policy. As long as you complete all return procedures and the item is confirmed to be in perfect condition, customer service will process your refund.

The 7-day appreciation period is calculated starting from the day after the consumer receives the product (for convenience store pickup, the pickup date is used; for home delivery, the package delivery date is used) and continues for 7 days, including national holidays. If the 7th day falls on a national holiday, it will be extended to the next business day.


2. Return Policy

  • To return a package, all items originally included in the package must be present, including the purchased product, paper invoice, internal and external packaging, thank-you card, and any free gifts. We cannot accept returns if any items are missing (e.g., lost accessories or gifts will be considered missing) or damaged (e.g., scratches or stains on the product surface, functional defects will be considered damaged). We recommend recording a video when opening the package to clarify responsibility in case of disputes. Failure to record a video will not affect your right to return the item, but it may extend the review period.
  • The appreciation period is not a trial period. The product must be kept intact and undamaged with all its accessories, and must not have obvious damage, scratches, stains, or defects that affect resale (minor marks caused by opening for inspection are not included). If the returned product shows signs of use beyond what is necessary for inspection, returns and exchanges will not be accepted.
  • We offer free return shipping once within the appreciation period. If the original order required shipping fees (65 NTD for convenience store pickup / 70 NTD for home delivery), these will be deducted from the refunded amount.
  • If the number of items no longer meets the discount threshold after returning bundled products, the remaining items will be subject to their original prices.
  • Coupons and discount codes offer a reduction in price. Once applied by the system and shipped, they cannot be reversed or refunded.
  • If the amount of retained merchandise after a return does not meet the threshold for a gift with purchase promotion, the gift must be returned along with the returned merchandise (unopened and in its original condition). If the gift is not returned, it will be charged at its original price.
  • If the amount of retained items after a return does not meet the free shipping threshold at the time of order, the original shipping fee will be deducted from the refund. Convenience store shipping fee: $75 / Home delivery shipping fee: $120 (no need to include extra cash in the package).

In addition to the above situations, the following situations are also not eligible for return:

  • Exceeding the 7-day product appreciation period
  • Incomplete product accessories, cut tags, or items that have been laundered (not maintaining product integrity)
  • Remnant odors not inherent to the product itself, such as perfume, body odor, smoke, etc.
    Clothing stained with makeup/dirt from use (e.g., shoe soles, scuff marks)... etc.
  • Return code expired, courier collection for return expired
  • Malicious Ordering: If a consumer returns items excessively within a year and it is determined that the returns are not due to product defects, WPT TAIWAN reserves the right to refuse future services.

3. Returns Process

  • General Returns (Product Mismatch, Incorrect Size, etc.)
    Contact customer service through the LINE Official Account (WPT Official Authorized Peripheral Flagship Store) and provide return information → Customer service confirms the return is eligible and provides the return address → Ship back the item(s) to be returned, along with accessories and invoice, and provide the shipping receipt and bank account for the refund → Confirm the returned item(s) are correct and complete, initiate the refund process, and pay you for the return shipping costs.
  • Defective merchandise return
    When you provide the return information in the first step, please also attach detailed photos of the defect. After the customer service representative confirms, we will process the return for you.

4. Refund Method

To ensure transaction security, only refunds to the original credit card are supported. After confirming the return is successful, the remaining amount will be refunded to the original credit card account after deducting any necessary charges (such as discount offers, shipping fees, etc.). In special circumstances, you may contact customer service to request alternative refund methods.